SurveyMonkey - 2012 Uživatelský manuál stáhnout pdf (Strana 67)

SurveyMonkey User Manual

Page 66

As of January 2011, we launched new SurveyMonkey Plans: SELECT, GOLD and

PLATINUM. SSL is a feature within these plans, so there is no additional cost.

Our older, grandfathered plans of PRO and Unlimited do not have SSL as a feature. If

you are still on an older plan, to gain access to SSL you’ll need to upgrade to one of our

newer plans.

9. How do I cancel my account?

Depending on the type of account you have, there are two options for canceling the

account or simply canceling the auto-renewal of a subscription. Please take a look at

the following options for the type of account you have:

Option 1 - BASIC (Free) Account Cancellation:

If you need to cancel the Basic account, please send a request to our email support

center. We will delete the account on our end.

Option 2 - Professional (paid) Plan Cancellation:

You can cancel the renewal of your paid plan by clicking on the Account Summary

button under the My Account tab. Click the Cancel Renewal button. Your account will

remain active until the end of the current billing cycle.

 When you cancel the auto-renewal, the account reverts back to the free status on

the renewal date. You will lose access to the paid features.

 You can still edit the survey design and also collect responses (up until 100 are

received) when the plan cancels. However, exporting, filtering, and creating

cross tabs are paid features and will no longer be available in the BASIC status.

Follow these three steps to cancel your auto-renewal:

Step 1: From the username drop-down menu in the upper right, click My Account.

Step 2: Click on the Billing Details tab.

Step 3: Click Cancel Renewal, and Confirm the terms.

Click to see how to stop the cancellation request on your account so your plan will

renew!

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SurveyMonkey - 2012 Uživatelský manuál Strana 67