
SurveyMonkey User Manual
Page 3
I. GETTING STARTED
Welcome to SurveyMonkey! This user‟s manual guides you through all areas of
SurveyMonkey. It takes you from start to finish covering topics such as creating and
upgrading accounts, designing surveys, collecting responses, analyzing data, and
managing accounts. The manual directly links you to our FAQs and Tutorials. Simply
click on the hyperlinks (indicated in blue underlines) to go directly to our Help Center
topics for additional information.
1. Creating Accounts and Upgrading
Create a BASIC (free) account to begin using the online survey system. We do not
offer what some consider a “license” since you are not purchasing software. Everything
is accomplished by logging into your registered account! What we do offer are BASIC
or Professional plans. Professional plans provide access to the premium features. We
offer GOLD, SELECT or PLATINUM Professional plans.
Step 1:
Activate your account by clicking on the [Sign Up] button located on the homepage.
Step 2:
You are prompted to enter a unique username and password to create a Basic account:
To upgrade to a Professional
plan, click the [Upgrade]
button located in the My
Account section.
As a paid user, you will have
access to the premium
features once we receive
payment.
NOTE: The login fields are
case sensitive.
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