SurveyMonkey - 2011 Uživatelský manuál stáhnout pdf (Strana 62)

SurveyMonkey User Manual

Page 61

ii. Change Credit Card Details:

A. Active Account:

If the account is an active and Professional status and you want a different card to be

charged, you can change the credit card details the following way:

 Click on the [My Accounts] tab.

 Select the [Billing] button on the left side of the page.

 Click the [Edit] button next to the Payment Information. Here you can enter in

your new credit card details for the currently active account.

B. Canceled Account:

If your account has been canceled due to either a cancel request or to non-payment,

you will need to reactivate the Professional subscription.

To reactivate an account, you can do the following:

1. Login to the account and click on the [Upgrade] button located on the homepage

or click the [Upgrade to Professional Account] button under the [My Account]

tab.

2. Go through the prompts to pick your subscription plan again.

3. If paying by credit card, enter your updated credit card details. (*Once the

Professional subscription is canceled we do not store the card details for security

purposes.)

4. When the payment is processed, your Professional account becomes active and

your surveys and data will be available to you again.

5. How can I transfer a survey to another account?

You can transfer a survey to another Professional account by clicking on the [Transfer

Survey] button located on the left side of the My Accounts page. To transfer or copy

your survey into another account, please follow these steps:

Step 1: Click on the [My Account] tab in the navigation header bar.

Step 2: Select the [Transfer Survey] link on the left hand side of the page.

 You must know the username of the account into which you are transferring the

survey.

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SurveyMonkey - 2011 Uživatelský manuál Strana 62